Website Privacy notice
We are Starlike Consulting Ltd. We are a company registered in England and Wales with company number 14406349, whose registered address is at Office 3500C, 321 – 323 High Road, Chadwell Health, Romford, Essex, RM6 6AX. In this privacy notice we will refer to ourselves as ‘we’, ‘us’ or ‘our’.
You can get hold of us in any of the following ways:
(a) by e-mailing us at info@starlikeconsulting.com; or
(b) by writing to us at the registered address.
We take the privacy, including the security, of personal information we hold about you seriously. This privacy notice is designed to inform you about how we collect personal information about you and how we use that personal information. You should read this privacy notice carefully so that you know and can understand why and how we use the personal information we collect and hold about you.
We may update this privacy notice from time to time.
1. Key Definitions
The key terms that we use throughout this privacy notice are defined below, for ease:
Data Controller: under UK data protection law, this is the organisation or person responsible for deciding how personal information is collected and stored and how it is used.
Data Processor: a Data Controller may appoint another organisation or person to carry out certain tasks in relation to the personal information on behalf of, and on the written instructions of, the Data Controller.
Personal Information: in this privacy notice we refer to your personal data as ‘personal information’. ‘Personal information’ means any information from which a living individual can be identified. It does not apply to information which has been anonymised.
Special Information – certain very sensitive personal information requires extra protection under data protection law. Sensitive data includes information relating to health, racial and ethnic origin, political opinions, religious and similar beliefs, trade union membership, sex life and sexual orientation and also includes genetic information and biometric information.
2. Details of personal information which we collect and hold about you
2.1 Set out below are the general categories and in each case the types of personal information which we collect, use and hold about you:
|
General Category |
Types of Personal Data in that category |
|
Identity Information |
This is information relating to your identity such as your name (including any previous names and any titles which you use), gender, marital status and date of birth |
|
Contact Information |
This is information relating to your contact details such as e-mail address, addresses, telephone numbers |
|
Payment Information |
This is information relating to the methods by which you provide payment to us such as bank account details, credit or debit card details and details of any payments (including amounts and dates) which are made between us. |
|
Transaction Information |
This is information relating to transactions between us such as details of the services provided to you and any returns details. |
|
Survey Information |
This is information which we have collected from you or which you have provided to us in respect of surveys and feedback. |
|
Marketing Information |
This is information relating to your marketing and communications preferences. |
2.2 The types of personal data we collect about you may differ from person to person, depending on who you are and the relationship between us.
3. Details of special information which we collect and hold about you
3.1 Special information is explained in section 1 above. We do not collect or hold any special information about you.
3.2 We do not collect information from you relating to criminal convictions or offences.
4. Details of how and why we use personal information
4.1 We are only able to use your personal information for certain legal reasons set out in data protection law. There are legal reasons under data protection law other than those listed below, but in most cases, we will use your personal information for the following legal reasons:
(a) Contract Reason: this is in order to perform our obligations to you under a contract we have entered into with you;
(b) Legitimate Interests Reason: this is where the use of your personal information is necessary for our (or a third party’s) legitimate interests, so long as that legitimate interest does not override your fundamental rights, freedoms or interests;
(c) Legal Obligation Reason: this is where we have to use your personal information in order to perform a legal obligation by which we are bound; and
(d) Consent Reason: this is where you have given us your consent to use your personal information for a specific reason or specific reasons.
4.2 So that we are able to provide you with services, we will need your personal information. If you do not provide us with the required personal information, we may be prevented from supplying the services to you.
4.3 It is important that you keep your personal information up to date. If any of your personal information changes, please contact us as soon as possible to let us know. If you do not do this, then we may be prevented from supplying the services to you.
4.4 Where we rely on consent for a specific purpose as the legal reason for processing your personal information, you have the right under data protection law to withdraw your consent at any time. If you do wish to withdraw your consent, please contact us using the details set out at the beginning of this notice. If we receive a request from you withdrawing your consent to a specific purpose, we will stop processing your personal information for that purpose, unless we have another legal reason for processing your personal information, in which case, we will confirm that reason to you.
4.5 We have explained below the different purposes for which we use your personal information and, in each case, the legal reason(s) allowing us to use your personal information. Please also note the following:
(a) if we use the Legitimate Interests Reason as the legal reason for which we can use your personal information, we have also explained what that legitimate interest is; and
(b) for some of the purposes we may have listed more than one legal reason on which we can use your personal information, because the legal reason may be different in different circumstances. If you need confirmation of the specific legal reason that we are relying on to use your personal data for that purpose, please contact us using the contact details set out at the start of this privacy notice.
|
Purpose |
Legal Reason(s) for using the personal information |
|
To enrol you as a customer |
Contract Reason. Legitimate Interests Reason (in order to offer you other services which helps us to develop our business) |
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To process your order, which includes taking payment from you, advising you of any updates in relation to your order or any enforcement action against you to recover payment. |
Contract Reason. Legitimate Interests Reason (in order to recover money which you owe us) |
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To manage our contract with you and to notify you of any changes |
Contract Reason. Legal Obligation Reason. |
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To comply with audit and accounting matters |
Legal Obligation Reason |
|
For record keeping, including in relation to any guarantees or warranties provided as part of the sale of services |
Contract Reason. Legal Obligation Reason. |
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To improve the services which we supply |
Legitimate Interests Reason (in order to improve the services for future customers and to grow our business) |
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To recommend and send communications to you about services that you may be interested in. |
Legitimate Interests Reason (in order to grow our business) Consent Reason |
4.6 Sometimes we may anonymise personal information so that you can no longer be identified from it and use this for our own purposes. In addition, sometimes we may use some of your personal information together with other people’s personal information to give us statistical information for our own purposes. Because this is grouped together with other personal information and you are not identifiable from that combined data we are able to use this.
4.7 Under data protection laws we can only use your personal information for the purposes we have told you about, unless we consider that the new purpose is compatible with the purpose(s) which we told you about. If we want to use your personal information for a different purpose which we do not think is compatible with the purpose(s) which we told you about then we will contact you to explain this and what legal reason is in place to allow us to do this.
5. Details of how we collect personal information and special information
5.1 We usually collect Identity Information, Contact Information, Payment Information, Transaction Information, Survey Information, Marketing Information directly from you when you fill out a form, survey or questionnaire, services request form, contact us by e-mail, telephone, in writing or otherwise.
5.2 We may receive some of your personal information from third parties or publicly available sources. This includes Identity Information and Contact Information from publicly available sources such as Companies House, Dun and Bradstreet etc.
6. Details about who personal Information may be shared with
6.1 We may need to share your personal information with other organizations or people. These organizations include:
(a) Third parties who are not part of our group. These may include:
(i) Suppliers: such as IT support services, payment providers, administration providers, marketing agencies;
(ii) Government bodies and regulatory bodies: such as HMRC, fraud prevention agencies;
(iii) Our advisors: such as lawyers, accountants, auditors, insurance companies;
(iv) Our bankers etc.
(b) any organizations which propose to purchase our business and assets in which case we may disclose your personal information to the potential purchaser.
6.2 Depending on the circumstances, the organisations or people who we share your personal information with will be acting as either Data Processors or Data Controllers. Where we share your personal information with a Data Processor we will ensure that we have in place contracts, which set out the responsibilities and obligations of us and them, including in respect of security of personal information.
6.3 We do not sell or trade any of the personal information which you have provided to us.
7. Details about transfers to countries outside of the EEA
7.1 If any transfer of personal information by us will mean that your personal information is transferred outside of the EEA then we will ensure that safeguards are in place to ensure that a similar degree of protection is given to your personal information, as is given to it within the EEA and that the transfer is made in compliance with data protection laws (including where relevant any exceptions to the general rules on transferring personal information outside of the EEA which are available to us – these are known as ‘derogations’ under data protection laws). We may need to transfer personal information outside of the EEA to the third parties listed above in section 6 who may be located outside of the EEA.
7.2 The safeguards set out in data protection laws for transferring personal information outside of the EEA include:
(a) where the transfer is to a country or territory which the EU Commission has approved as ensuring an adequate level of protection;
(b) where personal information is transferred to another organisation within our group, under an agreement covering this situation which is known as “binding corporate rules”;
(c) having in place international data transfer agreement (“IDTA”) approved by the Information Commissioner’s Office (ICO);
(d) compliance with an approved code of conduct by the ICO;
(e) certification with an approved certification mechanism.
8. Details about how long we will hold your personal information
8.1 We will only hold your personal data for as long as is necessary. How long is necessary will depend upon the purposes for which we collected the personal information and whether we are under any legal obligation to keep the personal information (such as in relation to accounting or auditing records or for tax reasons). We may also need to keep personal information in case of any legal claims, including in relation to any guarantees or warranties which we have provided with the services.
8.2 We retain personal data to provide our services, stay in contact with you and to comply with applicable laws and regulations that we are subject to. Unless a different time frame applies as a result of business need or specific legal, regulatory or contractual requirements, where we retain personal data in accordance with these purposes, we retain such personal data for six years.
9. your rights under data protection law
9.1 Under data protection laws you have certain rights in relation to your personal information, as follows:
(a) Your right of access – You have the right to ask us for copies of your personal information.
(b) Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
(c) Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
(d) Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
(e) Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
(f) Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
9.2 In addition to the rights set out in section 9.1, where we rely on consent as the legal reason for using your personal information, you have the right to withdraw your consent.
9.3 If you want to exercise any of the above rights in relation to your personal information, please contact us using the details set out at the beginning of this notice. If you do make a request then please note:
(a) we may need certain information from you so that we can verify your identity;
(b) we do not charge a fee for exercising your rights unless your request is unfounded or excessive; and
(c) if your request is unfounded or excessive then we may refuse to deal with your request.
10. Marketing
10.1 You may receive marketing from us about similar goods and services, where either you have consented to this, or we have another legal reason by which we can contact you for marketing purposes.
10.2 However, we will give you the opportunity to manage how or if we market to you. In any e-mail which we send to you, we provide a link to either unsubscribe or opt-out, or to change your marketing preferences. To change your marketing preferences, and/or to request that we stop processing your personal information for marketing purposes, you can always contact us on the details set out at the beginning of this notice.
10.3 If you do request that we stop marketing to you, this will not prevent us from sending communications to you which are not to do with marketing (for example in relation to services which you have purchased from us).
10.4 We do not pass your personal information on to any third parties for marketing purposes.
11. Complaints
11.1 If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details set out at the beginning of this privacy notice.
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk